Last Updated: 30 May 2026

These Terms of Use govern your access to and use of the Confident Verbalist website, products, services, and content. By accessing this website or purchasing any product or service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

About Us

Confident Verbalist is a brand owned and operated by Human Defined LLC.

For any questions regarding these Terms, please contact: natascha@confidentverbalist.com

Use of This Website

You may access and use this website for lawful personal and professional purposes only.

You agree not to:

• use the website in any way that violates applicable laws or regulations

• attempt to gain unauthorised access to any part of the website

• interfere with the operation or security of the website

• copy, reproduce, distribute, or exploit website content except as expressly permitted by these Terms

Intellectual Property

All content available through this website, including but not limited to:

• guides

• playbooks

• frameworks

• templates

• worksheets

• downloadable resources

• written content

• graphics

• logos

• branding

• course materials

is the intellectual property of Human Defined LLC unless otherwise stated.

All rights are reserved.

Nothing in these Terms transfers ownership of any intellectual property to you.

Digital Products and Downloads

When you purchase or access a digital product, you are granted a limited, non-exclusive, non-transferable licence for your personal use only.

Unless expressly authorised in writing, you may not:

• share, distribute, or forward purchased materials

• upload materials to public websites, shared drives, learning platforms, or repositories

• reproduce, copy, modify, republish, or create derivative works from the materials

• resell, sublicense, or commercially exploit the materials

• use the materials for training, teaching, consulting, or organisational distribution purposes

• remove copyright notices, branding, or ownership information

Access to a product does not transfer ownership of the content.

Coaching Services

Coaching services are educational and developmental in nature.

While every effort is made to provide practical and effective support, no specific outcomes, results, employment opportunities, promotions, business results, or other achievements can be guaranteed.

Coaching does not constitute:

• legal advice

• psychological or mental health treatment

• medical advice

• financial advice

• human resources advice

• immigration advice

You remain solely responsible for any decisions or actions taken based on coaching discussions or materials.

Pricing and Payments

All prices displayed on the website are subject to change without notice.

Payments are processed securely through third-party payment providers, including Stripe.

We do not store or have access to your full payment card information.

You agree to provide accurate and complete payment information when making a purchase.

Refund Policy

Due to the digital nature of downloadable products, all sales of digital products are generally final.

Refunds are not normally provided once access to a digital product has been granted.

Exceptions may be considered at our sole discretion in cases such as:

• duplicate purchases

• technical issues preventing access that cannot be resolved

Coaching services may be subject to separate cancellation or rescheduling arrangements communicated at the time of booking.

User-Generated Communications

If you contact us, submit information through forms, participate in coaching, or otherwise communicate with us, you agree not to submit content that:

• is unlawful or misleading

• infringes the rights of others

• contains malicious software or harmful code

• is abusive, defamatory, threatening, or discriminatory

We reserve the right to refuse or discontinue services where necessary.

Third-Party Services and Links

This website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, availability, or accuracy of third-party websites and services.

Your use of third-party services is subject to their own terms and policies.

Disclaimer

The information, resources, guides, playbooks, templates, coaching services, and other materials provided through this website are offered for educational and informational purposes only.

While reasonable efforts are made to ensure accuracy and usefulness, no guarantee is provided that any information will be complete, accurate, suitable for your circumstances, or free from errors.

You use all materials and services at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by law, Human Defined LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• use of the website

• use of digital products

• coaching services

• reliance on information provided through the website

• interruption of services

• technical failures

Our total liability for any claim relating to products or services shall not exceed the amount paid by you for the relevant product or service.

Changes to Products and Services

We reserve the right to:

• modify, update, or discontinue products or services

• change pricing

• update website content

• revise these Terms of Use

Changes become effective when published on the website.

Continued use of the website following any update constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Human Defined LLC's place of registration, without regard to conflict of law principles.

Contact

For any questions regarding these Terms of Use, please contact: Human Defined LLC
natascha@confidentverbalist.com

Terms of Use